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SALES & SUPPORT:        330-349-4964        EMAIL:        WEB-DESIGN@THEPRIVIAGROUP.COM
Privia Web Design
315 N Bentley Ave
Niles, OH  44446


Business Hours:
Monday - Friday
9:00 AM to 5:00 PM EST
9:00 AM to 12:00 PM EST
Do you have Money Back Guarantee? What if I don't like your work?

Our goal is to provide high quality, professional service to all of our clients.  If you're not satisfied with your new website, we offer a refund guarantee of up to
100% of the advance paid.

Our refund policy works as below:

100% Refund if requested within 15 calendar days from date of order, and prior to showing of any design layout, no questions asked or before 3rd round of
revision request, applicable to all plans.

Refund Restrictions

  • Refund is not allowed once three rounds of revisions are requested.
  • Refund must be requested within 15 calendar days from date of order.
  • Refund not applicable on domain registration fees.
  • Refund not applicable for express service clients.
  • Refund must be requested in writing.
  • Refund not applicable on updates and add-ons on existing website.

I want to put my business online, but I don't know where to start. This is my first website, can you help me?

Absolutely! You do not need any online experience at all. Privia Web Design offers free consultation on all services. We help you right from the start! You will
have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.

What preparations does my business have to do to get online?

Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures, we will help you get started from scratch. Need a
logo? Our sister company,
Privia Graphic Design can create you a brand new logo for just $100. You will have a dedicated person to answer any question during
& after your website project. At Privia Web Design, we work together with you to help answer these questions.

What information should I have ready upon purchasing my design package?

We will need your company profile, contact info, products and services, and any other information you intend to present on your website.

How much input do I have?

We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look
and impact that you want. It's your website, we want it to look the way you want it. We guarantee it 100%!

If I already have a site can you help me improve it?

Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website
"doesn't look professional," takes too long to load or the navigation is baffling to visitors, we can help.

Can you use my business's existing logo, brochure design, and other materials for my website?

Certainly! If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We
can accept almost any type of file. If your materials are printed, we can scan and convert them. Privia Web Design will help you establish your online image to
be consistent with your existing image that your customers already know & remember.

Does my business need to be computer-based in order to have a website? Do I need to know about computers?

NO! You do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more
without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the
way your company does business.

What does 'Website Maintenance' or 'Website Updates' mean?

Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in
having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of
Website Maintenance.

You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at $40/hour or less provided you
purchase a site maintenance package with your initial design consultation,

My company is in the service industry. Will a website help my business?

Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your
service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24 hours a day, 7days a week,
365 days a year!

Who writes the copy/text for each of the pages on the website?

You are responsible for writing the copy/text for your website. However, Privia will place your supplied copy on the website for you. We also offer copy writing
assistance at $50/page.

Do you offer payment plans?

50% of the contract amount is due upon signing before we start, and the remaining balance on the day the site goes live or three months from the date the
contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply
and payments plans are not available on smaller packages, web hosting, social media networking services or SEO.

How long have you been in business?

We have been in business since 2001. Our management team runs several successful internet service businesses internationally.

What areas do you serve?

We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.

How large is Privia Web Design?

Currently we employ over 40 people full-time and freelance, including graphic artists, layout designers, project managers, sales managers, and various
specialists such as Flash, SEO and System Admins. Our core management team of industry professionals consists of MBAs, Engineers, Lawyers, Economists and
Systems Operations Specialists representing diverse business backgrounds.

We are afraid of the big guys since we feel like you may not have the time for a small project, or that we might be put on a back burner. We love your work and hope
we can do business with you; do you work with small companies or individuals?

At Privia, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even
individuals. We are a small company - but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Throughout the
process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have
a proven track record, several certifications, acclaimed credentials and all the experience needed to be your “Web Guys” and make your online presence

How can we pay to get started?

We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, and Money Orders.

Are your Web Design costs one time?

Yes, just a one time cost as mentioned on our website for web design. Hosting and maintenance are available at a monthly fee, but are not required.

Do you have your own servers?

Yes! We have dedicated servers with a 99.9% uptime!

Do I have to host with you?

No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry
about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web
Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We
will make your website one less worry for you.

Where are you located?

Our headquarters is located just outside Pittsburgh, Pennsylvania.

Can I have a site that looks like this?

Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.

Have you built a site like mine before?

Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if
they had washed your color car before. Some sites require advanced functions to perform special operations and Privia Web Design has the depth and
experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of

I want a site like eBay/MySpace/Youtube/...etc. Can you do this?

We can, however, these types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.

How does your web design process work?

Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services,
enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

  • Initial Consultation

    All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to
    determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information
    about your company, services, audience, purpose, site goals, and more.

    The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so
    we can provide you with faster service, but emails work as well.

  • Proposal & Paperwork

    After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There
    are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a
    formal proposal that contains all of the work you require, prices and payment schedule, and contract.

  • Payments

    We require 50% deposit to start your project. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design
    process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do
    NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have
    about your project.

  • Collecting Your Content

    You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to
    thousands of royalty free stock photos. We also offer optional professional copywriting services.

  • Design Development

    We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our
    past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our
    professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working
    days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a
    look that will be both visually pleasing and user-friendly.

  • Design Selection & Finalization

    After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any
    changes. You request revisions as necessary and then you provide final approval.

  • Web Development

    After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content
    that you provide.

  • Pre-Launch Evaluation

    After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the
    copy and then give final approval before the site goes live.

  • Launching Your Website

    After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!

  • We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your
    one stop shop for your web presence.

  • Ongoing Support

    After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your
    requests, user feedback, system upgrades and any new emerging web technologies.

My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?

Sure! In fact, we design very good professional websites. We have experience in working with clients from different fields and we understand their different
taste. Our
portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more

What is your typical turn around period?

Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will
work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can
occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5
page website can be finished anywhere between 1-2 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a
month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We
also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is
client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be
significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

Will you custom design our website for this price?

Absolutely, we do awesome custom web design.

Can you host our website and register our domain name?

Yes, we would love to. We charge low monthly fees for web hosting and domain registration. We also provide with custom email accounts and complete web
visitor stats, file management, etc.

Can I use my existing website address if I host with you?

Yes, we can easily help you retain your old domain name on our servers or register a new one for you.

After you have designed our website, can we manage it ourselves easily?

Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full
access to it. You will be able to make any changes to the site if you have any web editing knowledge. Just make sure you let us know you would like this option
before you sign up. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you. This is pre-paid discounted service available upon

I live in New York, you are in Pennsylvania, how can we work with you? Should I not look for a local Company?

That is not a problem; we have clients in all 50 states, and even internationally.

Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by phone, emails, faxes, and instant
messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 99% of our customers in person. You don’t need
to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom..

The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and,
after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero.

Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the
phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time
arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast.

Do you offer Emergency After Hours Support?

We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of
emergency, after business hours where you can reach them.

Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?

Privia Web Design is a US company! We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with
confidence. If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:

Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs
and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them
and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.

Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've
spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the
absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to
promote our company and to keep expenses down while keeping prices low.

Co-Creation – We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on
time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.

Can you create a logo to go with our web site?

Sure we can! In fact, our sister company, Privia Graphic Design makes excellent logos for $100.00. They can also design brochures, business cards and all your
stationary to go with your website.

Can you help us get listed in Search Engines?

All website designs with hosting packages include basic submission to all major search engines. Additional Search Engine Optimization is available for an
additional charge and is an on-going service..For more details, please ask a sales representative when you contact us.

Will we get a chance to review and suggest modifications to the website before it is launched?

Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

Do you have references or testimonials?
We sure do! Since we cannot control what happens once we complete the website, we can not guarantee is sites are still operating or so on, thus direct contact
isn't suggested. However, you can take a look at our Testimonials page for references. The best testimonial for us is our past work in our

I am a small home business, do you work with Individuals?

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

Do you design Adult Web sites?

Provided they aren't in violation of State or Federal Law, we will consider such projects on a case-by-case basis.

What are your business hours?
We are available Monday through Friday, from 9:00 AM til 5:00 PM EST, and Saturday from 9:00 AM to 12:00 PM EST (excluding major US Holidays).

Your work is awesome for your price range. Do you get similar compliments often?

Thank you, we get them very often. Our mission is to be one of America’s best web design and web marketing companies by educating our clients and making
their web presence affordable and successful. After we finish your project successfully and you are satisfied with our service, we would appreciate it if you refer
us to your friends and associates to spread the word about us.